F.A.Q.
I have a problem, what can I do?
What countries do you ship to and what's the cost?
How long will my shirt take for delivery?
I would like a refund/exchange, what do I do?
Can I send my purchase as a gift and have it gift wrapped?
Why do the prices for certain combinations of shirt and designs vary?
Can I purchase shirts at wholesale prices to be sold in my shop or on my website?
How do I wash my new t-shirt?
Can I design my own tee?
I have a problem, what can I do?
If you have a problem of any kind please contact us immediately and we will work to resolve the situation to your satisfaction.
What countries do you ship to and what's the cost?
We ship to the following countries:
Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy,
Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.
Outlying Europe: Cyprus, Iceland.
Outside Europe: Australia, Canada, Japan, Mexico, New Zealand, South Korea, USA.
Please see the table below for shipping rates then follow the link in the right hand column to the appropriate site to order for your region or make a selection at the top right of any page.
Order Value |
Up to £50.00 |
£50.01 - £199.99 |
Over £200.00 |
Link to shop |
Europe |
Free |
Free |
Free |
|
Australia |
Free |
Free |
Free |
|
Canada |
Free |
Free |
Free |
|
Mexico |
Free |
Free |
Free |
|
USA |
Free |
Free |
Free |
|
All other |
Free |
Free |
Free |
How long will my shirt take for delivery?
Products are generally ready for shipping within 24-48 hours. Occasionally, mostly with very large orders this time can be prolonged. We cannot control the delivery times of local or international postal service or UPS but most customers receive their products within 4-5 days.
I would like a refund/exchange, what do I do?
If you have any problem at all with your t-shirt just email us quoting your order number.
We will offer a full refund or exchange for any reason providing the tee is returned in the condition it was sent out.
Can I send my purchase as a gift and have it gift wrapped?
Of course. During checkout you can choose to have your products gift wrapped for an additional charge of £2.00. We'll even attach a gift card with your own personal message.
Why do the prices for certain combinations of shirt and designs vary?
Some designs are more intricate to print than others, or require metallic or special inks and so the production costs are a little higher. There are also varying styles of shirt that cost more to manufacture. We try to minimize our costs where possible, while still maintaining the quality of the designs and products.
I would like to purchase your shirts at wholesale to be sold in my shop or
via my website.
Who do I contact?
We are happy to have partnerships with stores and websites that resell our products. For more information on selling our products please contact us.
Product Care Instructions
How do I wash my new t-shirt?
To get the most use out of your new 2smartmonkeys tee please use the following care and washing methods.
Wash at 30 degrees
Avoid liquid detergents
Do not tumble dry
Do not dry clean
Please wash inside out
Iron carefully
Flex designs are very durable and striking print techniques.
Flock designs benefit from washing. However, with Flock designs it's worth noting the following:
'Flock' designs will initally pick up fluff and hair, but after a couple of washes the 'Flock' softens
and any pickup should be negligible
'Flock' designs soften on each wash making them settle well onto the shirt and feel nicer to the touch.
'Flock' designs may look mottled straight from the wash. This is due to the fibres in the texture
catching the light. This will disappear as the fibres settle once the shirt is worn for a short time.
Note: Digitally designed colors can be refreshed after washing by gently ironing the reverse side. Caution: do not use steam!
Can I design my own tee?
Yes you can! You can upload a graphic to print on a tee or customise one of our designs on loads of different t-shirt syles. Just click here to go to our online t-shirt designer.
